Service Guide



What is risk surcharge?

It is a provision from the company for the benefit of the customer to protect against the transit risks when the goods are not insured by consignor. The coverage is extended if customer chooses to avail the provision by paying the stipulated risk coverage charges/enhanced liability charges. This should not be construed as insurance cover as risk surcharge cover will have only a limited liability on the part of the company subject to the terms and conditions laid out.

Applicability of risk surcharge

For uninsured shipments the Parties may, against the payment of 2% charge of the invoice value, make a declaration on the Consignment Note, the value of the non-document shipment and seek to increase our limit of liability/enhance liability of the company for loss or damage to consignors’ Consignment to the amount equivalent to the value of the consignment as declared by Consignor on the facing sheet of the Consignment Note or maximum up to Rs. 50,000/- (Rupees Fifty Thousand Only) whichever is less.


Fuel surcharge is an extra cost charged by courier or trucking companies (or third parties) to cover the fluctuating cost of fuel. It is calculated as a percentage of base rate and is usually added to a shipper's freight bill to cover the cost of operations. Changes in fuel prices result in fluctuating costs for the transport industry, necessitating a variable fuel surcharge which may rise, fall or be removed, in line with movements in fuel prices. Fuel surcharge is dependent on the average fuel price that is reported by the government and can be different for each shipper or industry, based on fuel cost to revenue ratio. It is used to cover additional fuel costs and keeps carriers profitable, even when cost of fuel rises.

There is no uniform way of calculating fuel surcharges; companies use their own formula. Most carriers have information on how they determine the fuel surcharge on their website.


The value of a shipment can be affected by the amount of space it occupies during distribution, rather than the actual weight which is known as volumetric (or dimensional) weight.

The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.


Volumetric weight of the shipment in Kg. is its gross cubic cms. i.e. Length x breath x height divided by 5000